As a Celiac, my worst nightmare is being served the wrong food. When we had a Carino’s here, they served me regular pasta once and it wasn’t a pretty sight. I complained, the kitchen manager said “we need to train better” and it was a LONG time until I ate there again. Only then did I tell them I was gluten free when I was seated but when the server came over to get my drink order, when I ordered food, when the food came, etc. I checked and then triple checked.
Last week I wanted soup for lunch and was going with my mom. She is also GF and eats at Chili’s a lot and since they had soup there, I thought I’d try it.
Chili’s isn’t my favorite place to eat. I’ve just never been a fan of their food but I’m willing to step outside my little box and go somewhere that isn’t my favorite. We were seated, asked for a GF menu and they have a nifty Ipad thing at each table now with allergen menus, games and where you can also pay your tab. I took a look at the menu, decided on the unlimited soup and salad combo and ordered the soup off of the GF menu, reiterating that I needed to be gluten free and also asking that I not have cheese on either.
Since it was unlimited, I decided to have a second bowl of the soup. I flagged down another server, who had been assisting ours, and asked for the GF soup, no cheese. He looked at me, said “that soup doesn’t have cheese on it” and my heart sank. I had been served the wrong soup. He was apologetic and brought me the correct soup the second time around.
When our server came back, my mom kinda let her have it. She told her that we had, several times, told her that we were GF and the soup that was brought wasn’t. All she said was “I’m sorry” and stood there. I explained to her how sick I get but it didn’t seem to register. We asked for a manager and all we got from her was “I’m sorry” and I told her that her staff needed better training.
I can tell you that that may be my last visit to Chili’s…ever. Not only were they not attentive to my needs but, when a huge issue of negligence came up, no one seemed concerned. A place like that does not deserve my business.